Look Back at Engineer News

If I were to trace my interest in puppetry to one single moment, it might be around the time that Elijah and I recorded a couple of video skits with his Among Us plushies. “Engineer News,” as we ultimately called it, was also inspired a lot by “Villager News,” a series of YouTube videos that…

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Back on Facebook

Well, I’m back. On the day after Memorial Day, I woke up to discover that someone had broken into my account and changed the profile and header images on a page I maintained for the Shepherd Maple Syrup Festival. As I hurried to log into Facebook so that I could fix that problem, I discovered…

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New Year’s Resolutions

I resolved this year that I would try to get back into the habit by posting a new post on my blog every day. I’m already 4 days into the new year, and I still haven’t even written anything. Part of the problem, I think, is that I often have a lot of little ideas…

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I hate Recaptchas

This was going to be a rant against reCaptchas, but quickly escalated into a lot of different things, as I noticed failures on several levels. As a company, it is always important to think about how your user support is structured and check for any scenarios which might lead it to give your customers a…

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What Goes Up

Has anybody ever noticed how telemarketing companies now offer an option to ask to be put onto their do not call list, but they seemed to have put very little thought into how this portion of our interaction with their system should work? When given the choice of “1” to speak to an operator, or…

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Senior Year of College already

It’s hard to believe it, but today my daughter, Kayla, started her senior year at CMU. Even harder to believe is the fact that in a couple of semesters, she will be getting her college diploma and stepping out into the wide open world of life, profession, relationships, and everything else that comes included when…

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My Communication Management Skills

One of my biggest accomplishments as Web Services Manager for EduGuide was that I was able to establish clear channels of communication with staff, web users, and partners. Internally, I coordinated between staff, web developers, and graphic designers on multiple projects. I managed the organization’s helpdesk and responded swiftly to user’s questions. I also managed…

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