Certain Set of Skills

After I learned that I was being laid off last September 2019, I tried to relate my situation to the scenario that Liam Neilson’s character found himself in “Taken.” Sure, his daughter had been kidnapped during a vacation in Europe, but luckily his character had “a certain set of skills” and a lot of dedication….

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Satisfaction Guaranteed

As I have talked to people and researched the best strategy for marketing myself during my job search, I’ve reached the conclusion that I should try to sell myself in the same way that labels sell the products that sit on retail store shelves. For example, the information on the front of a box of…

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I hate Recaptchas

This was going to be a rant against reCaptchas, but quickly escalated into a lot of different things, as I noticed failures on several levels. As a company, it is always important to think about how your user support is structured and check for any scenarios which might lead it to give your customers a…

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What Goes Up

Has anybody ever noticed how telemarketing companies now offer an option to ask to be put onto their do not call list, but they seemed to have put very little thought into how this portion of our interaction with their system should work? When given the choice of “1” to speak to an operator, or…

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My Work from Home Setup

When my son, Josh, returned home this summer from his treatment at the Mary Free Bed hospital, my wife and I swapped rooms with him so that he could have the downstairs bedroom. Now, he and his little brother sleep in the downstairs bedroom, where it is more accessible for Josh. My office space had…

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Follow the Leader

I’ve been thinking lately about how important it is for leaders to set an example for the people that they lead, whether they are volunteers or employees. In my experience, actions do speak louder than words. I wanted to share some examples. The committee for the Hartford Bubble Festival meets monthly to vote on community…

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