April 26, 2024
Headlines

Resume

209 S. 1st Street

P.O. Box 532

Shepherd, Michigan 48883

Mobile: (989) 488-8207

Email: inbox@jonmorgan.net

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WORK EXPERIENCE

EduGuide – Lansing, Michigan

Web Services Manager – 11/2007 – 10/2019

DUTIES AND RESPONSIBILITIES Developed and led web strategy combining web development, user experience analysis, user support, and iterative design. Worked as a member of a cross-functional team including web developers, graphic designers, and education professionals to promote and implement new web features and a consistent user support strategy.

PRODUCT MANAGEMENT

  • ●Managed a backlog for requested feature changes and bug fixes. Identified most critical changes and escalated them to the development team.
  • ●Documented reported bugs and reported them to the developers.
  • ●Communicated instructions from president to graphic designers and web developers. Facilitated team meetings and followed up on assigned tasks.
  • ●Managed Google Ads account.
  • ●Generated reports based on Google Analytics reporting. Applied insights towards new strategies for user engagement.

USER EXPERIENCE ANALYSIS

  • ●Streamlined a process for completing quality assurance testing on new features. Reported discovered issues to the development team. Approved or delayed deployment of features based on results of tests.
  • ●Assessed planned feature changes and provided feedback in writing and during team meetings. Reviewed pages for usability issues.
  • ●Recruited volunteer beta testers and directed them on testing of select features on the website. Compiled feedback and relayed to the development team.

USER SUPPORT

  • ●Implemented Freshdesk user support site for organization.
  • ●Served as lead user support technician. Resolved users’ questions or issues via live chat, email, and the web.
  • ●Planned and generated articles for online user knowledgebase. Scripted and produced user tutorial videos.
  • ●Recruited volunteer editors to assist with the implementation of user knowledgebase.

CONTENT CREATION

  • ●Participated in collaborative copy editing sessions with staff. Reviewed content for the path system prior to publication on the website.
  • ●Constructed and managed landing pages for marketing campaigns.
  • ●Developed and produced a series of weekly teleconferences
  • ●Served as online moderator for a series of monthly live webinars. Contributed to the development of a streamlined procedure for conducting webinars.

USER ADVOCACY AND OUTREACH

  • ●Met with schools to discuss the effectiveness of the EduGuide platform. Observed students while they completed online paths.

Signal Perfection LImited, Dow Chemical – Midland, Michigan

Video Conference Room Support Technician – 10/2003 – 04/2007

DUTIES AND RESPONSIBILITIES: Provided phone-based and hands-on support to users of Dow Chemical’s video conference rooms.

HELPDESK SUPPORT

  • ●Routinely connected scheduled and ad hoc video and audio conference calls for meeting attendees. Monitored meetings and intervened to resolve issues.
  • ●Resolved questions or issues via the phone. Documented reported issues via ticket.
  • ●Maintained internal web-based knowledgebase.

CONFERENCE ROOM SUPPORT

  • ●Double checked every conference room in the EDC on a daily basis. Arranged tables and conference room technology in preparation for scheduled meetings.
  • ●Responded to requests for assistance.

Special Olympics Michigan – Mount Pleasant, Michigan

Web Developer & Public Relations Assistant – 1/2001 – 4/2003

DUTIES AND RESPONSIBILITIES: Supported a PR and web strategy which helped to promote Special Olympics Michigan’s programs and events.

WEB DEVELOPMENT

  • ●Redesigned organization’s website and coordinated with staff on scheduled departmental updates.
  • ●Launched and generated a monthly email newsletter for athletes, parents, and supporters.

PUBLIC RELATIONS & EVENT MANAGEMENT

  • ●Planned and implemented banquet dinner and celebrity guest program during the State Games.
  • ●Photographed athletes during competitions.

Michigan State Medical Society – East Lansing, Michigan

Website Coordinator – 6/1999 – 4/2001

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DUTIES AND RESPONSIBILITIES: Coordinated with communications staff on multiple projects. Managed web and email based communications with society members.

WEBSITE MANAGEMENT

  • ●Redesigned organization’s website and coordinated with department managers on regular updates.
  • ●Launched and maintained a monthly newsletter for members.
  • ●Served on IT Strategy planning committee

VOLUNTEER WORK

Shepherd Maple Syrup Festival – Shepherd, Michigan

Public Relations Chair – 12/2015 – Current

DUTIES AND RESPONSIBILITIES

  • ●Manage all web channels and assets including the SMSF website, Facebook page, Twitter profile.
  • ●Respond to questions from vendors and the public.
  • ●Update promotional materials such as brochures, flyers, and posters.
  • ●Coordinate media promotion.
  • ●Manage the public relations budget.

EDUCATION

Central Michigan University – Mount Pleasant, Michigan

Bachelor’s Degree: 08/1997

Major: Journalism

Minor: Sociology.